Returns & Exchanges

At Hoverfly Mobility Scooters, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a 30-day window for returns and exchanges on all items in original, unused condition.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to start the process and select your preferred resolution.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email and securely package your items with all original tags attached.

3

Ship Your Package

Drop off your package at any authorized carrier location or schedule a pickup to send your items back to our distribution center.

4

Receive Your Refund

After our team inspects your returned items, we will process your refund or ship your exchange within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing